Some people have better success using the Outlook App for Android.  However, please note that it does not fully integrate.  For example, contacts in Outlook App do not work with the Phone App, so inbound calls will not tie into your Outlook contacts and display the name of who’s calling.  This is why we recommend trying the native Android Account Sync.

Below you will find the instructions to connect various Android devices to Exchange server:

 Setting Up ActiveSync On Google Nexus 

Nexus

  1. In the list of Apps find Settings or native Email application.
  2. Tap Add Account and type in your primary email address and your password.
  3. Choose Exchange.
  4. Type in the settings from your Welcome Email.
    • Username: type in your primary email address or your ActiveSync Username.  For example, EXCH011\user_company
    • Password: mailbox password.
    • Server Name: type in your Exchange Server Name.
    • Use Secure connection (SSL): checked.
    • Accept all SSL certificates: checked.
    • Port: 443
  5. Click Next.
  6. Accept the security prompt.
  7. Change synchronization scope (We do not recommend to synchronize all the data for big mailboxes).
  8. Set the account as default one if you want it to be your reply from account.
  9. Provide description for the account (optional).
  10. Finish the setup by tapping on Next button.

SAMSUNG GALAXY

  1. On the Home Screen of your device tap the Menu button and choose Settings, then Accounts.
  2. Tap Add Account.
  3. Choose Microsoft Exchange ActiveSync.
  4. Type in your primary email address and your password.
  5. Type in the settings from the Welcome Email
    • Domain\Username: type in ActiveSync Username.  For example, EXCH011\user_company
    • Password: mailbox password.
    • Server Name: type in the correct Server Name.
    • Use Secure connection (SSL): checked.
  6. Click Next.
  7. Accept the security prompt.

 

MOTOROLA DROID RAZR 

  1. From the Home Screen select Apps.
  2. Choose My Accounts. Note: If the application icon is missing, select App menu filter (located at the top) then select All apps.
  3. Click Add account.
  4. Choose Corporate Sync. If presented, review the Motorola Service agreement, select (check) I agree then select Next to continue.
  5. Put in the correct settings from your Welcome Email.
    • Email address: Your primary email address.
    • Domain: Leave Blank
    • Username: Your ActiveSync username. For example, EXCH011\user_company
    • Password: Your mailbox password.
  6. If the device does not auto-detect the server you will need to specify it on the next step. Click OK.
  7. Put in the server address a check use secure connection box.
  8. Click Done.

HTC DROID ERIS

  1. From the device home screen, touch the Applications tab (located in the lower-left), then touch Mail. If this is an additional email account, touch Menu > More > New Account.
  2. Touch Microsoft Exchange ActiveSync.
  3. Enter the Exchange primary email address and password, then touch Next.
  4. Ensure the Exchange Server settings are correct. Refer to your Welcome Email
    • Email address: Your primary email address
    • Domain: Leave Blank
    • Username: Your ActiveSync username. For example, EXCH011\user_company
    • Password: Your mailbox password.
  5. Touch Next.
  6. Check all settings again, and make sure that the following are set correctly. Refer to your Welcome Email:
    • Server address:
    • This server requires an encrypted SSL connection: checked.
  7. Touch Next.
  8. Select the desired data to synchronize with the Exchange server (a green checkmark means that an option is enabled).
  9. Touch Finish setup.

MOTOROLA DROID

  1. From the home screen, touch the Applications tab (located at the bottom of the screen), then touch Email. If this is an additional email account, touch Menu > Accounts > Menu > Add account.
  2. Enter the Exchange primary email address and password, then touch Next.
  3. Enter the Exchange Server settings in the appropriate fields. Refer to your Welcome Emails
    • Domain\Username: Your ActiveSync username. For example, EXCH011\user_company
    • Password: Your mailbox password.
    • Exchange Server: Your Exchange Server name.
  4. Ensure that the options Use secure connection (SSL) and Accept all SSL certificates are selected, then click Next.
  5. Touch Email checking frequency to select how often you want to check for messages.
  6. Touch Amount to synchronize to select the desired amount.
  7. Touch the desired account options, then touch Next. The account option is enabled if it has a green checkmark next to it.
    • Send email from this account by default
    • Notify me when email arrives
    • Sync contacts from this account
  8. Enter an account name and outgoing message name, then touch Done.

DROID 2

  1. Open the Applications list, select My Accounts, tap Add Account.
  2. Tap Corporate sync.
  3. Input the required settings from your Welcome Email:
    • Domain\Username: Your ActiveSync username. For example, EXCH011\user_company
    • Password: Your mailbox password.
    • Email address: Your mailbox Email address.
    • Exchange Server: Your Exchange Server name. Tap Next to submit.
  4. The handset will check with the server and verify if successful.

DROID X

  1. Open the Applications tray and select My Accounts.
  2. Select Add Account. You will be at the Set Up Accounts menu, which displays several other social network icons.
  3. Tap Corporate Sync. Enter the Exchange Server settings in the appropriate fields. Refer to your Welcome Email
    • Domain\Username: Your ActiveSync username. For example, EXCH011\user_company
    • Password: Your Exchange mailbox password.
    • Server: Your Exchange Server name.
  4. Tap Next to submit settings. The handset will check with the server and verify if successful.

Kindle Fire

  1. From the device home screen, touch the Apps then select Mail.
  2. If you don’t have an account yet, tap Add Account > Exchange e-mail, contacts, calendar. In case you do have an account and want to add another tap Menu > Settings > Add Account > Exchange e-mail, contacts, calendar.
  3. When you configure the device for Exchange, use the settings from your Welcome Email.
    • Name: Your full name.
    • Email address: your primary email address
    • Password: Your mailbox password.
    • Server address: Your Server address
    • Domain: Leave blank.
    • Username: full email address or your ActiveSync Username.
    • Locate security settings:
    • SSL: On
    • Port: 443
    • Accept all SSL certificates: Checked
  4. Accept the security prompt.
  5. You may edit synchronization scope before you finish the setup (We do not recommend to synchronize all the data for big mailboxes).

HTC THUNDERBOLT

  1. From the device home screen, touch the Applications tab (located in the lower-left), then select Settings.
  2. Accounts & Sync > Add Account >Exchange ActiveSync > Account Settings > Configure Server.
  3. When you configure the device for Exchange, use the settings from your Welcome Email
    • Email address: Your primary email address. For example, EXCH011\user_company
    • Domain: Leave Blank.
    • Username: Your ActiveSync username.
    • Password: Your mailbox password.
    • Server address: Your Server address
    • This server requires an encrypted SSL connection must be selected with a green checkmark.
  4. Verify all settings are correct and touch Save.

On some Android devices there are only two fields for setting up an Exchange account: Email address and Password. Use the following settings to set up the account.

Enter the Server address in the new field that will appear and change the Email address field to your primary email address. Tap Next to finish the setup.

If you can’t get your device connected, please check your password using Outlook Web Access and try again.  If you are still having problems, please contact us for additional assistance.