IT Service Technician, Network Administrator – Boulder Area, Colorado
ARE YOU…
…a seasoned professional looking for a challenge?
…willing to get dirty and solve challenging projects?
…highly motivated with as strong sense of responsibility?
…someone with strong organizational and time management skills?
…capable of working independently and can effectively prioritize workload?
…honest, with a sincere desire to service customers beyond their expectations?
…able to interact with and satisfy entrepreneurial / demanding customers?
…someone with good sales skills and the ability to sell additional services and service agreements?
…capable of working collaboratively with business owners and other technicians?
…a self-starter with the ability to make independent decisions in the field?
You will be an IT service technician working for Computer Superheroes. You will perform timely on-site and remote service calls to small businesses, home offices, and residences and service them beyond their expectations. Your service area will consist mostly of the Boulder area and the US 36 corridor with occasional work in Denver and the DTC or Loveland / Fort Collins. You will be dispatched from your home, sometimes with little advance notice. YOU WILL NEED TO RESIDE WITHIN 30 MINUTES OF THE BOULDER AREA SO THAT SERVICE CALLS ARE HANDLED PROMPTLY. The perfect person for this position is someone with strong interpersonal and technical skills at or near a senior level. Your success will be determined by our clients’ satisfaction. Client growth and success drive Computer Superheroes and you will be a key factor in the company’s achievements.
TYPICAL DUTIES INCLUDE:
* Diagnose and resolve computer and network hardware and software issues
* Install and configure computer and network hardware and software
* Perform routine computer maintenance.
* Monitor, troubleshoot and administrate Windows Server OS and Server Applications
* Interface directly with the customer and provide orientation and training.
* Recommend and consult on technical solutions that will meet the customer’s needs.
TECHNICAL SKILL REQUIREMENTS:
MUST be MCP, MCSE, A+ and/or Network+ Certified
1+ years experience with a Managed Service monitoring and maintenance platform environment like Kaseya, N-able, Zenith, Level Platforms, etc.
1+ years experience with IT ticketing, customer management, and process software like ConnectWise, AutoTask, etc.
3+ years recent hands-on desktop support experience
3+ years recent hands-on experience with Microsoft server products including Windows Server, Active Directory, SQL Server, Exchange and IIS.
3+ years experience supporting users of MS Office product suites.
Experience with backup strategies and threat management applications
Understanding of virtualization technologies and advanced disaster recovery solutions
Demonstrated TCP/IP knowledge and troubleshooting abilities
Demonstrated knowledge of networking, routing, VPN, RAS, and Firewall configuration
Demonstrated knowledge of spyware / virus removal and prevention.
Windows platform knowledge absolutely necessary; Mac, UNIX, Linux a plus
ADDITIONAL REQUIREMENTS:
Must have a reliable form of independent transportation that can transport computer equipment safely.
Fluency in English. Additional language skills a plus.
Professional written and verbal skills including the ability to clearly explain technical procedures to non-technical users.
Ability to manage multiple projects at once.
Ability to handle changing priorities in a deadline-driven environment.
Strong organizational skills.
Even-tempered, patient, easy-going personality.
Ability to take personal ownership and responsibility for quality service.
Ability to think and act quickly in a crisis without panic.
Ability to read, analyze and interpret common technical journals, financial reports and legal documents.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to maintain confidentiality.
Must have a valid driver’s license and a clean driving record.
Ability to lift objects up to 50 lbs.
Must be a U.S. Citizen or be authorized to work in the U.S.
Must be BONDABLE (no felonies in the last seven years).
COMPENSATION & BENEFITS:
You will be hired as a W2 Employee. Weekly salary, DOE. Computer Superheroes does not currently provide health benefits, but it researching options for next year. Your performance is key to your success. Typical work load is 15 to 30 billable hours per week with occasional after-hours and weekend appointments. 50% compensation on additional training relevant to job requirements. Personal-use computer equipment and software offered at wholesale cost. Smartphone, networking tools, and other equipment provided.
We invite you to join Computer Superheroes today!
INSTRUCTIONS FOR APPLYING:
FAILURE TO FOLLOW THESE INSTRUCTIONS WILL PREVENT YOU FROM BEING CONSIDERED FOR THIS POSITION.
Please send your resume, references and cover letter via e-mail and tell us the following: (Incomplete inquiries will not be considered)
Send…
Your complete resume demonstrating the experience required for the position as stated above.
Include dates of employment, address, phone number and supervisor’s name of the positions you held. We will not contact any of your current employers.
Professional and personal references.
A cover letter outlining the following:
1. Explain how your experience meets our requirements
2. Explain why you would excel in a role that is equal parts technical and customer service
3. Explain your proficiency with Microsoft server based products (Server 2003/2008, Exchange, Active Directory, SharePoint, and SQL Server)
4. Explain why you would excel in supporting IT infrastructure for a variety of small businesses (5-100 users)
5. Explain why you would excel in a fast-paced, team-oriented environment
NO PHONE CALLS PLEASE
DISCLAIMER:
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position. However, the employee will be held responsible for all duties assigned. It is the policy of the Computer Superheroes to provide equal opportunity for employment to any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, genetic information, or national origin, or any other legally protected characteristic. All employees must be authorized to work in the United States. Equal opportunity for employment shall also be extended to those qualified individuals with handicaps who apply for or are employed by Computer Superheroes. Computer Superheroes is a drug-free work environment. Those candidates offered employment may be required to pass a drug test and/or background investigations. Employment with the Computer Superheroes may be contingent on successful completion of both the drug test and/or background investigations.
